Professional FAQ

Shipping

Depending on the final destination of your order delivery takes, on average, five to eight working days.

All delivery times are subject to stock availability. Orders being placed after 4.30PM (GMT 1:00) or in the weekend will be processed the next day.

We deliver to:

Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxemburg, Malta, Netherlands, Norway, Poland, Portugal, Russia, Romania, Slovakia, Slovenia, Spain, Sweden and the United Kingdom.

The Tanita body composition monitors are very easy to install and set-up. If you have any questions, our customer services department is happy to help via telephone or email.

After payment, the order will ship immediately. If you want to cancel, please download our RMA form, fill it in and send it to to webshop.rma@tanita.eu. You will receive confirmation before the end of the next business day.

Tanita Professional Body Composition Monitors can be returned within 14 days after receiving them, for any reason. This is not the case for software where the seal has been broken. Please do contact us for a reference number.

Please download our RMA form, fill it in and send it to webshop.rma@tanita.eu. You will receive confirmation before the end of the next business day.

If items are damaged during return shipment, it will be left to the discretion of Tanita Europe to determine whether or not the product is repairable. Damaged products will not be repaired under the product warranty, if the damage occurred in return shipment.

Please follow these guidelines when returning product(s) to Tanita Europe:

  • Use the products' original packaging (if still available)
  • Ship the RMA items via traceable means (e.g. UPS, FedEx, DHL)
  • Write the RMA number on at least 2 outside surfaces of each return package
  • Write the RMA number on the packing list
  • Add the RMA form that was returned to you as well as a copy of your Order Confirmation to your return package 
  • Be sure to retain the tracking information for your records. 


The customer is responsible for the product until it is received by Tanita Europe. Tanita Europe is liable for the returned item upon receipt of shipment. The customer is responsible for paying shipment charges when returning products to Tanita Europe. Postage will be refunded If we have delivered the item to you in error or the item is faulty. Tanita Europe is responsible for paying shipment charges when returning the repaired item or replacement to the customer.

Unless otherwise specified, all returns should go to:

Tanita Europe B.V.
Hoogoorddreef 56E
1101BE Amsterdam
The Netherlands
RMA # _______

Depending on the payment method, refunds can take up to 14 days.

Tanita uses private couriers to ship its professional devices. This way we ensure that the devices are handled with the utmost care. Therefore, it is not possible to track your order using track and trace.

Payment options

It is not possible to pay for your Tanita Professional Body Composition Monitor in installments. However, we can provide you with leasing options.

Warranty

Tanita offers a 5-year warranty on all its professional products.

Any and all manufacturing defects in either materials or workmanship for Tanita products purchased on shop.tanita.eu.

Not covered: any damages caused by misuse, abuse, mishap (including dropping, shocking and overloading the scale), normal deterioration or physical damage. Opened/used software cannot be refunded and cannot be returned. If you return packages please include a copy of the original invoice or sales receipt. To obtain a RMA you can use the RMA form.

Consumable items are not covered under the warranty. These include but are not limited to: accessories, batteries and SD cards. Also any minor or resulting damage or loss is not covered. Any repairs carried out by non-authorised personnel will invalidate the warranty.

Call customer services on 31 20 560 2970 between 07:00 and 16:00 GMT, or email to info@tanita.eu.

Software

GMON professional software only works with Tanita professional devices and has unlimited profiles. The GMON consumer, works with Tanita consumer / home use devices and has a maximum of 8 user profiles.

Technology

In short, the Tanita Professional Body Composition Monitor sends an imperceptible electric current through the subject’s body. Since fat, water and muscle conduct electricity at different rates, measuring the resistance (impedance) provides data about the composition of the body. This data is fed into scientifically validated Tanita equations to calculate body composition measurements.

Check the following link for more information on BIA technology.

Tanita Professional Body Composition Monitors uses age, height and impedance in their formulas.

As the name implies, dual frequency BIA technology uses two different currents at different frequencies. This means even more accurate measurements compared to the consumer models, which often (bot not always) use single frequency technology.

Multi-frequency BIA uses three, five or six different frequencies. This means even higher accuracy, but also makes it possible to measure extra-cellular water, intra-cellular water and total body water. This information is essential for providing a detailed insight into a personal health status and for indicating health risks such as severe dehydration or oedema (water retention).

Tanita Bioelectrical Impedance Analysis monitors have been more extensively validated against alternative body composition techniques than any other brand of monitor on the market.

In addition, Tanita body composition monitors have been used in independent research studies which have highlighted Tanita as the Bioelectrical Impedance Analysis the most clinically accurate compared to other products. Tanita prides itself on manufacturing precise weighing mechanisms for both home-use and professional models that guarantee accuracy to the nearest 50g or 100g.

Only Tanita has achieved Non-Automatic Weighing Instruments (NAWI) certification, Class III Medical Devices compliance (MDD III) and European Conformity (CE) approval, ensuring the highest standards are met.

Even though there are no known health risks for pregnant women using a Tanita Professional Body Composition Monitor, wo do not advise them to use it. As a women’s body changes considerably during pregnancy, they will not receive an accurate reading. 

Although there are no proven risks, we recommend people with pacemakers not to use our Body Composition Monitors as a precaution.

Tanita Professional Body Composition Monitors are built to last, and normally do not need any maintenance beside regular cleaning.